Saturday, March 19, 2016

2 Things Create Business Success – Blocking & Tackling



Are you driven to take your business to higher levels of success?  If so, you probably read and search for the wisdom of others who have built and sold successful businesses.  There seems to be no end to books, articles and blogs about the keys to success.  Many of the popular topics today include such things as culture, hiring, continuous improvement, social media marketing, technology utilization, and of course, planning.

My own book shelves are filled with books from terrific authors on all aspects of business that contain excellent advice to help us improve and grow.  And since I subscribe to various online article feeds, my inbox always offers up new ideas and recommendations to ponder for myself as well as offer to others.

The great thing about all of this material is that there is so much of it on every topic we can imagine.  The bad thing about all of this material is that there is so much of it on every topic we can imagine!  What I mean is, where do we start if we sincerely want to work on improving our business?  How do we begin to improve profits, get more sales, build better teams, work less, have more fun, and create a valuable asset that someone else could one day take over and take to even greater heights?  With all of this business wisdom at our fingertips, why does it seem so hard to duplicate that success for ourselves?

The answer, I think, is to go back to basics.  As Vince Lombardi preached to his Green Bay Packers, it’s all about blocking and tackling.  He knew that if the Packers blocked better and tackled better than their opponents, they would win championships.  While others might chase the latest razzle-dazzle plays in the National Football League, he focused on fundamentals.  Not that the Packers didn’t come up with a few inventive plays here and there, but these were built off a foundation of solid performance that stemmed from the basics.

In business, success also starts with the basics.  Ask yourself, what fundamental areas of your business could use improvement?  Then go to work on these.  But what are the fundamental areas to consider?  Well, a real simple answer is these three:  1) What do we make or provide, and how; 2) How do we sell them; 3) How do we count the money?  Thinking about being excellent in these three areas will improve your business.  If you need a broader, “categorized” approach to defining the basics, consider the “Seven Centers of Management Attention” proposed by Michael Gerber in his book, “E-Myth Mastery”:

  • Leadership – Vision, direction, and planning
  • Marketing – Determining your target markets and customers and why they buy from you
  • Lead Generation – Implementing the tactics that attract customers
  • Lead Conversion – Turning prospects into customers
  • Client Fulfillment – Delivering the product or service of your business
  • Money – Measuring and tracking the results of your efforts
  • Management – Building the team, systems and resources of the business.

Regardless of what list of “basics” you choose, put your efforts into improvement of your business fundamentals.  That strategy will help you cut through the clutter of business advice, and put you on a track toward success.

Saturday, March 12, 2016

Your Competition Looks Just Like You



How do you feel about your competitors?  I’ll bet you don’t like the way they go about their business, do you?  They could do a better job of pricing, instead of “giving it away” all the time.  Their sales approach is kind of sleazy, and it’s too bad customers can’t see through their exaggerations.  You often end up fixing problems they cause when their disgruntled customers come to you with something they did that didn’t go right.  They have some good people working there, but also one or two real losers.  How in the world do they even stay in business?

And why is it that customers don’t seem to be able to tell the difference between your competitors and your clearly superior business?  Let’s ponder that one for a minute.  With all the negative things you know or feel about your competition, what is it that makes you better?  Why is it so hard to stand out in the eyes of customers?

“Differentiation” is the marketing word most often used for the concept of standing out from the crowd.  It’s easy to understand what it means, but I’ve found that for most small business owners, it is incredibly difficult to actually identify, and then describe for customers what it is that makes us different, and better.  Our natural inclination is to describe our businesses in terms of what we do or sell.  So we talk about the products we provide.  We describe the services we offer.  We tout our incredible customer service.  We list our high quality reputation.  We glorify our amazingly effective employee team.  We offer deals, discounts, freebies, and specials.  But the thing is… SO DO THEY!

Take a close look at business ads, and notice the content of ads among competitive businesses.  When you strip away the picture and colors in the ads, they all say pretty much the same thing… “This is our product/service, this is what we do, here is our offer, please call us.”

So how is your prospective customer supposed to know that you are better… different?  This is where some deeper thinking has to take place if you want to attract more business.  Put yourself into your customers’ shoes and think about why current customers do business with you.  Why not ask them?  Why did they choose you over the other guys?  Did they simply throw a dart at a map and picked the one located closest?  Did they Google “Your product, Your city”, and you were at the top of the list?  Did a friend suggest your business to them?  All these are fine reasons to attract attention, but WHY then do they do business with you?  Because honestly, your competitors look just like you.

Do you want more business?  I suggest setting aside some time this month to do some thinking about what makes you different.  Think about what your customers really want when they seek your product or service.  Do they simply want to buy what you have?  No differentiation there.  Think instead about what they hope to get out of what you offer.  You may find it’s things like satisfaction, security, peace, pride, familiarity, and accomplishment.  Or it may be that they want to avoid certain things like pain, embarrassment, cost, effort, or fear.  Then figure out how you deliver these emotional wants and needs better than your competitor.  When you deliver that message to your marketplace, you will start to look different and more attractive than all of your look-alike competition.